Phone: 020 8016 5644 | E-mail: info@limescalecleaning.co.uk

Domestic & Commercial

Terms & Conditions

house cleaning services east london

1. Definitions

  1. The “Service Provider” refers to Limescale Ltd, located at 64 Southwark Bridge Rd, London, SE1 0AS, Company Number: 12073438.
  2. The “Cleaner” refers to the professional employed by Limescale Ltd to perform cleaning services.
  3. The “Customer” refers to the individual or firm scheduling a Visit with the Service Provider.
  4. The “Visit” refers to a scheduled appointment for cleaning services requested by the Customer and confirmed by the Service Provider.

2. Payment

  1. The Customer accepts these Terms and Conditions upon scheduling a Visit with the Service Provider.
  2. Payment must be made in advance and can be completed via bank transfer, Direct Debit, or cash.
  3. If cash is chosen as the payment method, the payment must be made in full upon the Cleaner’s arrival. The Cleaner is not permitted to begin the scheduled Visit until the cash payment has been handed over.
  4. If Direct Debit payment cannot be processed within 3 working days after the day of the Visit, the Customer will incur a 10% monthly compounding interest charge on the outstanding amount. The Customer will not be permitted to make further bookings until the debt is settled.

3. The Cleaner’s Liabilities

  1. Damaged Equipment: The Cleaner is not liable for damage to cleaning equipment caused by normal
    wear and tear or proper use.
  2. Impact on Customer Activities: The Cleaner is not liable for disruptions to video calls, phone calls, or
    other activities due to cleaning noise or presence.
  3. Scope of Duties: The Cleaner is only responsible for tasks related to cleaning and is not required to
    perform non-cleaning tasks such as accepting deliveries, feeding pets, or interacting with third parties.

4. The Service Provider’s Liabilities

  1. Damaged Equipment: The Service Provider is not liable for damage to cleaning equipment caused by
    normal wear and tear or proper use.
  2. Provision of Equipment: If the required fee has been paid, the Service Provider will provide cleaning materials for the Cleaner, excluding a functioning vacuum cleaner and mop and bucket, which must be supplied by the Customer.
  3. Property Damage: Damage to property caused by the Cleaner will be covered by the Service
    Provider’s insurance, subject to an applicable excess fee.
  4. Impact on Customer Activities: The Service Provider is not liable for disruptions to Customer activities caused by cleaning services.

5. Customer’s Obligations and Liabilities

  1. Working Conditions: The Customer must ensure adequate conditions (e.g., heating, hot water,
    lighting) for cleaning. Failure to provide these conditions absolves the Cleaner and Service Provider of any responsibility for the resulting impact on cleaning quality.
  2. Safety: The Customer must not place the Cleaner in unsafe situations or assign tasks that could cause injury.
  3. Property Access: The Customer must ensure the Cleaner has access to the property upon the Cleaner’s arrival and for the entire duration of the Visit. Failure to provide access will result in full charges for the Visit.
  4. Departure: The Customer must facilitate the Cleaner’s timely departure. If the Cleaner is delayed by
    more than 15 minutes due to any reason caused by the Customer, £30 (incl. VAT) fee will be charged for each started hour.
  5. Respect for Schedule: Cleaning is inherently noisy; the Customer should inform the Cleaner of any
    video or phone call schedules in advance. Failure to do so may affect the quality of cleaning, and the
    Visit will not be extended to compensate.
  6. Respectful Conduct: The Customer must treat the Cleaner with respect at all times.

6. Pets/Animals

  1. Customers must notify the Service Provider in advance of any pets/animals on the premises. Failure to do so may result in cancellation without refund.
  2. The customer must take all necessary precautions to ensure the Cleaner’s safety and prevent any injuries.
  3. The Customer is liable for injuries to the Cleaner caused by pets/animals.
  4. The Customer is liable for accidental injuries to the Cleaner caused by pets/animals being in the
    Cleaner’s way.
  5. The Customer is responsible for any damage to the Cleaner’s belongings caused by pets/animals.
  6. The Service Provider and Cleaner are not liable for injuries to pets caused by cleaning activities (e.g.,
    stepping on them or exposure to chemicals).
  7. The Cleaner is not obligated to clean pet litter or similar waste.

7. Privacy Policy

The Service Provider processes Customer data solely for delivering services. Data will not be shared with
third parties and will be deleted upon request or when no longer needed. Requesting deletion before
the Visit will result in cancellation without refund. Find more information on how such data is processed on the Privacy Policy page.

8. Agreement

  1. The Customer agrees to the Service Provider noting the locations of key items (e.g., vacuum, mop) for efficient service continuity.
  2. The Customer agrees to the Service Provider recording special requests to ensure smooth handovers between Cleaners.
  3. The Cleaner may make phone calls during the Visits to communicate with the Service Provider as
    needed.
  4. The Service Provider is not liable for delays caused by unforeseen circumstances, such as natural
    disasters or public transport disruptions.

9. Cancellations and Amendments

  1. Visits canceled at least 48 hours in advance are eligible for a full refund.
  2. Visits canceled less than 48 hours in advance are non-refundable.
  3. The Service Provider may cancel Visits at any time, with a full refund provided to the Customer.
  4. The Customer may request amendments to the scheduled Visit, such as adding services or changing the date, provided the request is made at least 48 hours in advance. Amendments are subject to availability and confirmation by the Service Provider.
  5. The Service Provider reserves the right to cancel or reschedule a Visit at any time. The Customer will be notified as soon as possible, and efforts will be made to reschedule at a mutually convenient time.

10. Keys

  1. The Service Provider is not liable for keys sent by post.
  2. Costs for posting keys will be charged to the Customer.
  3. The Service Provider is liable for keys delivered by courier or managed by the Cleaner.
  4. If a courier is unable to collect or deliver keys due to Customer error, the full cost will be charged to
    the Customer.

11. Right to Change Terms

The Service Provider reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on our website or communicated to the Customer. It is the responsibility of the Customer to review the Terms and Conditions regularly to ensure awareness of any updates. Continued use of our services following such changes constitutes acceptance of the revised terms.