Limescale Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We collect and process personal information that you provide directly to us when using our services or interacting with us, including:
Contact Information: Name, email address, phone number, home/business address.
Payment Details: Bank details, credit card numbers (collected securely via third-party processors).
Service Information: Details about the cleaning services you request.
Communication Information: Any emails or correspondence you send to us.
Website Data: IP address, browser type, access times, pages viewed (collected through cookies and analytics tools).
2. How We Use Your Information
We use your personal data for the following purposes:
To provide and manage our cleaning services.
To communicate with you, including responding to inquiries and managing bookings.
To process payments and manage billing.
To send you service-related updates and marketing communications, where consent is provided.
To analyze website usage and improve our services.
To comply with legal obligations and enforce our agreements.
3. Legal Basis for Processing Your Data
We rely on the following legal grounds to process your personal data:
Performance of a Contract: We process personal data to provide the cleaning services you have requested.
Consent: Where required, we will obtain your consent to send marketing communications.
Legitimate Interests: For business administration, fraud prevention, and improving our services.
Legal Obligations: To comply with laws, regulations, and requests from authorities.
4. How We Share Your Information
We may share your personal data with third parties only in the following circumstances:
Service Providers: We share information with third-party vendors who assist in delivering services (e.g., payment processors, IT support, cleaning contractors).
Legal Obligations: We may disclose information when required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a business sale or merger, personal data may be transferred to the new owners.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights
Under the GDPR, you have the following rights:
Access: You can request a copy of the personal data we hold about you.
Rectification: You have the right to request corrections to inaccurate or incomplete data.
Erasure: You can request the deletion of your personal data in certain circumstances.
Restriction of Processing: You can ask us to restrict the processing of your data in certain cases.
Data Portability: You can request that we provide your data in a structured, commonly used format for transfer to another service provider.
Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
To exercise your rights, please contact us using the details provided below.
7. Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access control procedures.
8. International Transfers
We do not transfer your personal data outside of the European Economic Area (EEA). If in the future such transfers are required, they will only be made to countries with an adequate level of data protection or based on appropriate safeguards (e.g., standard contractual clauses).
9. Cookies
We use cookies on our website to enhance user experience and analyze site traffic. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us at:
Limescale Ltd
Address: 64 Southwark Bridge Road, London, SE1 0AS
Email: info@limescalecleaning.co.uk
Phone: 020 8316 6411